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COVID-19 UPDATE

Dear Tim’s Truck & Equipment Service customers,

 

During these difficult and uncertain times, we want to assure you we are here to continue to support you and your business. 

 

We take our role in keeping your fleet maintained very seriously, and for that reason we are implementing several safety precautions to help stop the spread of COVID-19, to insure we will continue to be open to serve you.  Now, more than ever, it’s vital that we provide excellence in customer service so all essential businesses can continue to transport and receive the products that are needed.

 

In order to protect you and our employees, the following procedures and guidelines are in effect immediately:

 

SANITATION:  We have instructed our employees to increase their efforts on disinfecting all surfaces within our office and shop areas.  We will maintain adequate cleaning supplies to ensure the safety of both our customers and employees. 

 

CUSTOMER SERVICE:  We ask that you call to inquire about parts or service rather than dropping by the office whenever possible. This will reduce exposure for both yourself and our employees.

 

PUBLIC AND EMPLOYEE HEALTH:  To ensure our employees and customers remain safe please answer the following questions before coming to our facility.

 

1. Do you currently have a cough or cold symptoms?
2. Do you currently have a fever or flu-like symptoms?
3. Have you been in close contact with someone who has been tested for COVID-19 and are awaiting results?
4. Have you been in close contact with someone who has traveled outside of Canada in the last 14 days?
5. Have you been asked to self-isolate for any reason?

 

If you answered yes to any of these questions please do not enter our building. 

call us at (613)-354-8467 for assistance.

 

If it is safe for you to enter please follow these precautions:

 

1. Please remain at least 6 (six) feet away from any other person.
2. If you need to cough or sneeze use a tissue or cover your face with your bent arm.
3. Hand sanitizer is available at the counter as well as pens, which we ask that you take with you if you need to use one.
4. We are not permitting sharing of our telephones amongst the staff. If you require a telephone please ask a staff member to dial it for you and your call will be placed on hands-free.
5. If you need to use our public washroom please wash your hands thoroughly after use and use the paper towel you dried your hands with to shut off the tap and open the door. Please discard the towel in the waste basket near the door.

 

We sincerely apologize for the inconvenience this causes us all, and we very much hope that the global situation improves dramatically in short time.

 

Thank you for your cooperation.

 

Tim and Tracey Craig