COVID-19 UPDATE
Dear Tim’s Truck & Equipment Service customers,
During these difficult and uncertain times, we want to assure you we are here to continue to support you and your business.
We take our role in keeping your fleet maintained very seriously, and for that reason we are implementing several safety precautions to help stop the spread of COVID-19, to insure we will continue to be open to serve you. Now, more than ever, it’s vital that we provide excellence in customer service so all essential businesses can continue to transport and receive the products that are needed.
In order to protect you and our employees, the following procedures and guidelines are in effect immediately:
SANITATION: We have instructed our employees to increase their efforts on disinfecting all surfaces within our office and shop areas. We will maintain adequate cleaning supplies to ensure the safety of both our customers and employees.
CUSTOMER SERVICE: We ask that you call to inquire about parts or service rather than dropping by the office whenever possible. This will reduce exposure for both yourself and our employees.
PUBLIC AND EMPLOYEE HEALTH: To ensure our employees and customers remain safe please answer the following questions before coming to our facility.
- Do you currently have a cough or cold symptoms?
- Do you currently have a fever or flu-like symptoms?
- Have you been in close contact with someone who has been tested for COVID-19 and are awaiting results?
- Have you been in close contact with someone who has traveled outside of Canada in the last 14 days?
- Have you been asked to self-isolate for any reason?
If you answered yes to any of these questions please do not enter our building.
call us at (613)-354-8467 for assistance.
If it is safe for you to enter please follow these precautions:
- Please remain at least 6 (six) feet away from any other person.
- If you need to cough or sneeze use a tissue or cover your face with your bent arm.
- Hand sanitizer is available at the counter as well as pens, which we ask that you take with you if you need to use one.
- We are not permitting sharing of our telephones amongst the staff. If you require a telephone please ask a staff member to dial it for you and your call will be placed on hands-free.
- If you need to use our public washroom please wash your hands thoroughly after use and use the paper towel you dried your hands with to shut off the tap and open the door. Please discard the towel in the waste basket near the door.
We sincerely apologize for the inconvenience this causes us all, and we very much hope that the global situation improves dramatically in short time.
Thank you for your cooperation.
Tim and Tracey Craig
A Higher Level of Customer Service
Above all, Tim’s Truck & Equipment Service Inc. strives to provide you with the best customer service experience in the industry. We are an authorized dealer for several brands, but we are not limited to any one make of truck or equipment; our highly qualified technicians have had training in a multitude of areas. Thanks to this diversity, our level of customer service is above and beyond what our competitors offer, including emergency, after hours, and mobile service.
“We strongly believe that service is the most important part of any business. We strive to maintain customer loyalty through honest, competent service at all times. We have been very blessed with a good customer base over the years, and it is our goal to excel at serving the area business’ trucks and equipment parts and service needs.” – Tim and Tracey Craig, Owners
Our Team of Truck Experts
Our technicians continuously undergo training through International, Cummins and Atlas Polar and several of them are Navistar Diamond Certified. We also have mobile units to service our customers on the job site, in the field, and for emergency breakdowns.
Our Story
Tim’s Truck & Equipment Service Inc. began in 1999 when, after a 13-year career as a technician with the Ministry of Transportation, Tim Craig started a mobile service working from the family minivan. Within two years, he saw enough demand to build a shop. The timing was perfect since Tim’s wife, Tracey, had recently graduated from the Business Administration Program at St. Lawrence College and could then manage the administration responsibilities of the business. As the demand for business increased, they began to grow, hiring additional staff and expanding their facility twice. Now, not only does Tim’s Truck and Equipment Service Inc. offer repair and rebuild services in 10 bays, we also offer full parts and customer service departments.
We are a proud supporter of the local community, sponsoring local minor hockey as well as the Napanee Raiders for many years. We also support our local schools, hospitals and numerous fundraising events. We provide hands-on learning opportunities to co-op students through the Limestone District School Board program.
“Our large ‘extended family’ of employees and their families are what makes this business viable and our ‘labour of love’.” – Tim and Tracey Craig
